Great Grottos' Data Privacy Policy

In line with General Data Protection Regulation (GDPR), this privacy notice explains in detail the personal data
Great Grottos retain about you and how we’ll store and handle that data, and keep it safe.

What data do we process?

We retain your name, address, contact numbers, email, children’s names, children’s DOB. Everything supplied
during your booking.

Why do we keep it?

We retain your data so we may ensure your booking data is available at the Grotto on the day of your visit and
to contact you in the unlikely event should any changes to your booking be necessary.

Where do we keep it?

It is hosted at a secure data centre.

Who can access it?

Only the Great Grottos’ Head Office team via our prebookings database.

Who do we share it with?

No one. However if you also opt-in to event marketing contact, our client, typically the retail centre hosting the Grotto, will receive your data for the purposes of contacting you regarding similar events and offers.

How long do we keep it?

Up to 10 months. At the end of that retention period, your data will be deleted completely.

How can I delete my data?

You may ask at anytime for your personal data to be deleted in full by phoning 01306 886 989 or emailing Please note, it may not be possible to delete your data prior to your booking
whilst still facilitating your booking.

If you have any questions or concerns, please speak to us.


Frequent Questions

Can I cancel my ticket?
All ticket reservations are non-refundable, irrespective of arrival. However you may change your visit date prior to the day booked. Should the event be cancelled, a refund excluding bookings fee would be provided.

What precautions are being taken with respect to Covid-19?
In line with Scottish legislation please can all visitors over the age of 12, please wear a face covering unless exempt. Please note Santa will be socially distancing. 

Can I change my booking date?
Yes. Click 'Edit Booking' on the main menu above and enter then your booking reference. 

I cannot print my e-tickets?
Either your Reference Number or the adult booking name will be sufficient for the Elves to find your booking at the Grotto.

I have not received my email confirmation?
Please check your junk or spam email folder.

Can I book for more than four children?
A second booking is necessary so that we may manage timings. Your whole party will able to visit within either time slot. 

Where do I go when I arrive at the Grotto?
Please join the pre-booking queue which will be signposted.

What present will I receive?
All of Santa's toys are a surprise, he has an exciting variety of toys to suit all ages and he will not disappoint.

Will a photo be taken of our visit with Santa?
Please feel free to take your own photos. Santa's Elves are on hand to take a family photo if you wish.

Are we allowed to take pushchairs in?
Yes – space permitting, otherwise the Elves will assist you.   

Special requirements
If a member of your party has a special requirement, you will be able to let us know this during the booking process. The Grotto will receive your information so please make them aware upon your arrival.

I would like to book for a class of school children
School bookings must be made via our Head Office. Please click the 'School Bookings' heading above or call us on 01306 886 989.  

Who are Great Grottos Ltd.?
Great Grottos are industry leaders in Christmas Grotto Management and Christmas Grotto Hire. We operate in top retail centres around the UK.

If we have been unable to answer your question, please email your query including the Grotto you would like to visit to

We hope you enjoy your visit.

Great Grottos Ltd. Independent House, Glebelands Centre, Vincent Lane, Dorking RH4 3HW. VAT Number: 797523088
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to Great Grottos. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.