Data Privacy Policy

In line with General Data Protection Regulation (GDPR), this privacy notice explains in detail the personal data
Great Grottos and Derbion retain about you and how we’ll store and handle that data, and keep it safe.

What data do we process?

We retain your name, address, contact numbers, email, children’s names, children’s DOB. Everything supplied during your booking.

Why do we keep it?

We retain your data so we may ensure your booking data is available at the event on the day of your visit and to contact you in the unlikely event should any changes to your booking be necessary. Derbion

Where do we keep it?

Both Great Grotto and Derbion hold data on secure data centre.

Who can access it?

Great Grottos’ Head Office team via our pre-bookings database will have access to the data for a period of 10 months. Derbion head office staff can view your data via password protected for the purpose of the event.

Who do we share it with?

Great Grottos process the data on behalf of Derbion. Great Grottos only shares your data with Derbion and no one else.

How long do we keep it?

Great Grottos retain your data for up to 10 months. At the end of that retention period, your data will be deleted completely. Derbion review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.  We will hold your personal information on our systems for as long as is necessary for the relevant activity, as long as is set out in any relevant contract you hold with us or as long as we are required to do so by our statutory obligations. 

Your choices 

You have a choice about whether or not you wish to receive information from us when you provide us with your personal information. If you do not want to receive direct marketing communications from us about the work we do and our exciting products and services, then you can select your choices by clicking the unsubscribe link or button or the manage preferences link or button in any email communications you receive from us or ticking the relevant boxes situated on the form on which we collect your information. 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or telephone on 01332 366383. 

How can I delete my data?

You may ask at any time for your personal data to be emailing who hold your details for this event you booked and Please note, it may not be possible to delete your data prior to your booking whilst still facilitating your booking.

If you have any questions or concerns, please speak to us.


Book here for Santa's Magic Sleigh Ride

Take to the skies on an extra magical VR ride. It’s a round-the-world adventure. 

A booking is required to ride the VR Sleigh. 

Bookings can be made on the day of your visit, subject to remaining availability.

Any children under the age of 3 can go on the ride but must sit on an accompanying adult’s knee due to the ride moving and no seatbelt provision. (You will not need to purchase a ticket for this child)

Tickets are non-refundable.

To book Santa’s Magic Sleigh Ride, please select a date below. (Blue dates are available. Red dates are unavailable.)

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Great Grottos Ltd. Independent House, Glebelands Centre, Vincent Lane, Dorking RH4 3HW. VAT Number: 797523088. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material owned by or licensed to Great Grottos. Reproduction is prohibited and forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.