Great Grottos' Data Privacy Policy
In line with General Data Protection Regulation (GDPR), this privacy notice explains in detail the personal data
Great Grottos retain about you and how we’ll store and handle that data, and keep it safe.
What data do we process?
We retain your name, address, contact numbers, email, children’s names, children’s DOB. Everything supplied
during your booking.
Why do we keep it?
We retain your data so we may ensure your booking data is available at the Grotto on the day of your visit and
to contact you in the unlikely event should any changes to your booking be necessary.
Where do we keep it?
It is hosted at a secure data centre.
Who can access it?
Only the Great Grottos’ Head Office team via our prebookings database.
Who do we share it with?
No one. However if you also opt-in to event marketing contact, our client, typically the retail centre hosting the Grotto, will receive your data for the purposes of contacting you regarding similar events and offers.
How long do we keep it?
Up to 10 months. At the end of that retention period, your data will be deleted completely.
How can I delete my data?
You may ask at anytime for your personal data to be deleted in full by phoning 01306 886 989 or emailing
Enquiries@GreatGrottos.co.uk. Please note, it may not be possible to delete your data prior to your booking
whilst still facilitating your booking.
If you have any questions or concerns, please speak to us.
Someone special is coming... we recommend booking your visit to see Santa in his magical elevator in advance as he gets very busy at this time of year!
Tickets are £12.00 per child. Adults go free.
A few things to know before you book:
Tickets are non-refundable, however if your plans change you are welcome to reschedule your visit subject to availability.
Each booking can include up to four children. If you have more than four little ones joining the fun, simply make a second booking for the remaining children.
To get started, select your preferred date below. Blue dates have availability. Red dates are fully booked.
We cannot wait to welcome you and your little ones for a truly magical experience!
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Great Grottos Ltd. Independent House, Glebelands Centre, Vincent Lane, Dorking RH4 3HW. VAT Number: 797523088. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material owned by or licensed to Great Grottos. Reproduction is prohibited and forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
