Great Grottos' Data Privacy Policy

In line with General Data Protection Regulation (GDPR), this privacy notice explains in detail the personal data
Great Grottos retain about you and how we’ll store and handle that data, and keep it safe.

What data do we process?

We retain your name, address, contact numbers, email, children’s names, children’s DOB. Everything supplied
during your booking.

Why do we keep it?

We retain your data so we may ensure your booking data is available at the Grotto on the day of your visit and
to contact you in the unlikely event should any changes to your booking be necessary.

Where do we keep it?

It is hosted at a secure data centre.

Who can access it?

Only the Great Grottos’ Head Office team via our prebookings database.

Who do we share it with?

No one. However if you also opt-in to event marketing contact, our client, typically the retail centre hosting the Grotto, will receive your data for the purposes of contacting you regarding similar events and offers.

How long do we keep it?

Up to 10 months. At the end of that retention period, your data will be deleted completely.

How can I delete my data?

You may ask at anytime for your personal data to be deleted in full by phoning 01306 886 989 or emailing Please note, it may not be possible to delete your data prior to your booking
whilst still facilitating your booking.

If you have any questions or concerns, please speak to us.


Frequent Questions

What is your refund policy?
In the event that you are unable to or fail to attend, tickets will not be refunded.

However you may change your visit date prior to the day booked.

Should the event be cancelled for any reason, a refund excluding booking fee would be provided.

What Covid-19 precautions are being taken?
Whilst there are currently no restrictions in place, we ask that customers do not make physical contact with Santa. 

Can I change my booking date or time?
Yes. Click 'Edit Booking' on the menu above. 

I cannot print my ticket?
Either your Reference Number or the adult booking name will be sufficient for the Elves to find your booking at the Grotto.

I have not received my email confirmation?
Please check your junk or spam email folder.

Can I book for more than four children?
A second booking is necessary so that we may manage timings. Your whole party will able to visit at either time booked. 

What present will I receive?
All of Santa's toys are a surprise, he has a variety of toys to suit all ages.

Will a photo be taken of our visit with Santa?
A quality photo will be taken in the Grotto which you are under no obligation to purchase. You may also take your own photos. 

Please check photo products before you leave the Grotto to ensure you are happy with them. Unfortunately, we cannot offer refunds or retake photos after you have left the Grotto.

Are we allowed to take pushchairs in?
Yes – space permitting, otherwise the Elves will assist you.   

Special requirements
If a member of your party has a special requirement, please make the Elves aware upon your arrival.

I would like to book for a class of school children
School bookings must be made via our Head Office. Please click the 'School Bookings' heading above or call us on 01306 886 989.  

Who are Great Grottos Ltd.?
Great Grottos are leaders in Christmas Grotto Management and Christmas Grotto Hire. We operate in top retail centres around the UK.

If we have been unable to answer your question, please email, stating the Grotto location. 

We hope you enjoy your visit.

Great Grottos Ltd. Independent House, Glebelands Centre, Vincent Lane, Dorking RH4 3HW. VAT Number: 797523088
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