In line with General Data Protection Regulation (GDPR), this privacy notice explains in detail the personal data
Great Grottos retain about you and how we’ll store and handle that data, and keep it safe.
What data do we process?
We retain your name, address, contact numbers, email, children’s names, children’s DOB. Everything supplied
during your booking.
Why do we keep it?
We retain your data so we may ensure your booking data is available at the Grotto on the day of your visit and
to contact you in the unlikely event should any changes to your booking be necessary.
Where do we keep it?
It is hosted at a secure data centre.
Who can access it?
Only the Great Grottos’ Head Office team via our prebookings database.
Who do we share it with?
No one. However if you also opt-in to event marketing contact, our client, typically the retail centre hosting the Grotto, will receive your data for the purposes of contacting you regarding similar events and offers.
How long do we keep it?
Up to 10 months. At the end of that retention period, your data will be deleted completely.
How can I delete my data?
You may ask at anytime for your personal data to be deleted in full by phoning 01306 886 989 or emailing
Enquiries@GreatGrottos.co.uk. Please note, it may not be possible to delete your data prior to your booking
whilst still facilitating your booking.
If you have any questions or concerns, please speak to us.
Please know tickets are non-refundable and only a small portion of Santa's daily visits are made available online. You may still arrive at the Grotto and queue however, please be sure to arrive early during busy periods.
In order for us to plan for arrivals, same day bookings cannot be made and each booking has a capacity of up to four children.
Begin your booking by selecting the date you would like to visit below. (Blue dates are available. Red dates are unavailable.)