Great Grottos' Data Privacy Policy

In line with General Data Protection Regulation (GDPR), this privacy notice explains in detail the personal data
Great Grottos retain about you and how we’ll store and handle that data, and keep it safe.

What data do we process?

We retain your name, address, contact numbers, email, children’s names, children’s DOB. Everything supplied
during your booking.

Why do we keep it?

We retain your data so we may ensure your booking data is available at the Grotto on the day of your visit and
to contact you in the unlikely event should any changes to your booking be necessary.

Where do we keep it?

It is hosted at a secure data centre.

Who can access it?

Only the Great Grottos’ Head Office team via our prebookings database.

Who do we share it with?

No one. However if you also opt-in to event marketing contact, our client, typically the retail centre hosting the Grotto, will receive your data for the purposes of contacting you regarding similar events and offers.

How long do we keep it?

Up to 10 months. At the end of that retention period, your data will be deleted completely.

How can I delete my data?

You may ask at anytime for your personal data to be deleted in full by phoning 01306 886 989 or emailing Please note, it may not be possible to delete your data prior to your booking
whilst still facilitating your booking.

If you have any questions or concerns, please speak to us.


Book here for your magical visit to see Father Christmas at York Designer Outlet!

Visiting Santa on the weekend & week before Christmas:
Online booking is unavailable during these times. Tickets are only available at the grotto each day allowing you to reserve your visit during these busy periods and reduce queue times. Please remember to arrive early to avoid disappointment. We would recommend you visit the grotto when you arrive at the centre to reserve your ticket.

Visiting Santa during the week:
A limited number of online bookings are available each day, whilst walk-up visits are available all day. Each booking has a capacity of up to four children. Begin your booking by selecting the date you would like to visit.

(Blue dates: Available to book online. Red dates: No online bookings, walk up visits only.)

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