Frequent Questions

What is the refund policy?
Tickets are non-refundable.

However, you may change your visit date, subject to availability, via the reschedule link in your booking email.

Can my child sit on Santa?
Please do not sit your child on Santa. There will be space next to him. 

Can I change my booking date or time?
Yes. Click 'Edit Booking' on the menu above. 

I have not received my ticket?
Please search your inbox for 'Father Christmas' or check your junk/spam email folder.  

I cannot print my ticket?
Your booking reference, or booking name, will allow Santa's Elves to find your booking at the Grotto.

Can I book for more than four children?
A second booking is necessary so that we may manage timings. Your entire party may visit at either time booked. 

How many adults may attend?
There is no limit on the number of adults. However please know, more than four may prove to be a squeeze.  

Is there a minimum age for children?
There is no minimum age. Santa has a variety of gifts for all age ranges. 

What gift will I receive?
As part of our sustainability drive, all of Santa's gifts are unwrapped. He has a variety to suit all ages.

Will a photo be taken of our visit with Santa?
Yes. You may also take your own photos. 

Please check photo products before leaving the Grotto to ensure you are happy with them. Unfortunately, we cannot offer refunds after you have left the Grotto. 

Can I return to purchase photo reprints?
Yes. Your photo receipt shows your photo number. This will allow Santa's Elves to find your photo should you return. 

Special requirements
If a member of your party has a special requirement, please make Santa's Elves aware upon arrival.

www.greatgrottos.co.uk